At GCS, we’ve always focused on helping clients run reliable, efficient IT environments. But over time, we noticed a gap — security was becoming the main concern in every conversation, and the way we delivered support wasn’t built for it.
So we changed it.
In this episode of T-Minus 365, our CEO, Shane Gronniger, and Director of Security Operations Kaleb Arjes-Maddox explain how we moved away from the standard MSP model and made security the foundation of our work.
What We Covered
- How we rebuilt our service model around Microsoft 365 security
- Why we stopped offering “just IT support”
- How we bundle ongoing improvements into every plan
- Ways to explain security value without overwhelming clients
- What worked, what didn’t, and what we’d do again
If you’re rethinking your MSP model — or just want a real-world example of how to make security a core part of your services — this episode is worth your time.
Watch it here: Building a Security-Focused Managed Service Model | T-Minus 365
