Support Desk

GCS’s Support Desk is a flexible on-demand help desk service, staffed with experts who are ready to help at a moment’s notice.

Our team provides remote and onsite support to hundreds of organizations across multiple industries, 7 days/week and 365 days/year.

With over 20 years of operational maturity under our belt and an average of 50,000 tickets serviced per year, we offer one of the most seasoned and professional support teams in the business.

What We Do

Network Operations Center

Live phone support to keep your applications available, data flowing, and your workforce productive

Security Operations Center

Continuous monitoring, remediation of alerts, and proactive security posture reviews

Desktop End User Support

Our team is available when you need us, providing end users with expert support via phone and email

Tier 3 Support

We work like a member of your IT team to provide support for more complex troubleshooting and remediation

How We Do It

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Responsiveness

When you need help you need a quick response. It is the #1 complaint we hear from potential clients shopping for a new IT provider. That’s why we always answer the phone and with a real human being. No auto attendants or voicemail boxes.

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Flexible Payment Options

Our consumption-based support model allows clients to pay only for the services they receive at a fixed hourly rate, while our all-inclusive support model (CompleteCloud) allows clients to fix their monthly support cost for a premium – All without rigid, long-term contracts.

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Comprehensive Support

We take care of everything, from reactive support to proactive maintenance, planning, and direction. Think of this as your IT department-as-a-service.

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Supplemental Support

We fill in the knowledge and availability gaps of your in-house IT department. Think of us as an extension of your team.

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Personal Attention

IT is a team sport. GCS strives to provide best in class IT support, but also partner with our clients to understand their needs and ensure IT is meeting business objectives. Our proactive account management process keeps us aligned with your business and enables us to be more than just a “vendor”.

How We’re Different

No long-term contracts
No proprietary tools or “sticky” services
Fixed fee or hourly support, you choose what’s right for you
Microsoft 365/Azure certified experts
Dedicated team focused on cybersecurity
Over 20 years in business

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